Frequently Asked Questions
Everything you need to know about our premium home and woodworking tools.
How long does standard delivery take?
For UK mainland orders, our standard delivery typically takes 3 to 5 working days. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy for home equipment?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do Rutlands products come with a warranty?
Yes, all Rutlands brand machines and power tools are covered by a comprehensive 3-year warranty against manufacturing defects to ensure long-term peace of mind.
Can I change or cancel my order after it has been placed?
As we aim to process orders quickly, please contact our customer service team within 1 hour of placement. Once an order has reached the shipping stage, it cannot be modified.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to many international destinations. Shipping costs and delivery timelines are calculated at checkout based on the weight of the items and the destination country.