Returns & Exchanges
At Rutlands Limited, we want you to be completely satisfied with your home and hardware purchases. If an item doesn't meet your expectations, you can return it to us within 30 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Ship to Warehouse
Print your generated return label and drop the package off at any authorized courier location or schedule a home collection.
Receive Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing